Billing & Insurance

Thank you for choosing Aspen Orthopedic Specialists for your orthopedic care. We strive to provide you with an exceptional experience from your first visit to your last. If you have any billing or insurance questions that are not addressed below, please contact us at (262) 395-4141.

Commercial Insurance

The physicians in our practice accept the majority of commercial insurance. We encourage you to verify with your insurance company that the specific physician you see is in your insurance network. Insurance claims are filed on a monthly basis. After payment from the insurance company is received, the patient will be billed. We request that you pay the balance within 30 days.

A list of accepted insurances can be viewed here: Accepted Insurances


Our office accepts Medicare assignment. After Medicare payments are received, claims are automatically filed with secondary carriers. The patient will receive a bill only if a balance is due after insurance payments are received and processed.

Secondary Insurance Coverage

We will file claims with a secondary insurance carrier if the insurance information has been provided to our office. After secondary insurance responds, the patient will be asked to pay any balance within 30 days. Itemized statements will be furnished upon request.

HMO/PPO/Managed Care

If the patient has health insurance coverage through an HMO in which our doctors participate, it is the patient’s responsibility to obtain any necessary referral prior to the office visit. Patients may be asked to reschedule an appointment if a valid referral is not provided. Your co-pay will be collected at the time of service.

Workers' Compensation

If a patient sustains an injury at work, an injury report must be filed with the employer. At the initial visit, the patient will be asked to provide both workers' compensation and regular health insurance information (with a valid referral, if applicable) in the event the claim is denied. Claims will be filed directly with the workers' compensation carrier if we are provided with this information.

Financial Policies

Professional Fees

Fees for professional services are based on our own experience and not on payment schedules promoted by insurance companies as usual and customary, average, median, etc., except for prepaid plans with which we have contracted. We will furnish a reasonable number of medical and disability insurance reports to expedite your medical claims. It is customary to pay for services when rendered unless other advance arrangements have been made.

Motor Vehicle Accidents & Liability Cases

Patients assume responsibility for payment in full. A form for this purpose must be signed at the time of the initial visit. Please provide complete insurance information, if any, for billing purposes. We do not get involved in litigation cases. Therefore, the patient is expected to keep their balance current by making monthly payments. If legal counsel is retained, we will comply with attorney requests for reports or services, provided that fees for the requested information or services are paid in advance.

Past Due Bills

Balances not paid within 90 days from the date of service will be referred to our attorney or an agency for collection. The account will also be listed with local and national credit bureaus. The patient will be responsible for attorney’s fees, collection expenses, and interest. Payment arrangements for larger balances must be made with our Collection Department.

Refund Policy

Refunds are issued to the appropriate party. Patient refunds will not be processed until all active or past due charges are paid in full. Refunds of less than $6 will not be issued.